Terms of service
Overview
This website is operated by Cindra Lab. Throughout the site, the terms “we”, “us”, and “our” refer to Cindra Lab.
Cindra Lab offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service. These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us consent to allow any minor dependents to use this site.
You may not use our products or services for any illegal or unauthorized purpose. You must not violate any applicable laws in your jurisdiction, including but not limited to copyright, trademark, consumer protection, and privacy laws.
You must not transmit any viruses, malware, worms, or any destructive code.
A breach of these Terms may result in immediate termination of your access to our Service.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, website content, product images, product descriptions, or access to the Service without our prior written permission.
The headings used in this agreement are included for convenience only and will not limit or affect these Terms.
Section 3 - Accuracy of Information
We do our best to provide accurate and up-to-date information on our website. However, we do not guarantee that all information on this site is accurate, complete, or current.
Product descriptions, ingredients, pricing, availability, shipping times, promotions, and other content may be updated from time to time.
The information on this site is provided for general informational purposes only and should not be relied upon as medical, dermatological, or professional advice.
Section 4 - Products and Services
Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.
We have made every effort to display product images, colors, packaging, and descriptions as accurately as possible. However, we cannot guarantee that your device display will accurately represent product colors or appearance.
We reserve the right to limit sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit quantities, discontinue products, modify product descriptions, or change prices at any time without notice.
Any offer for any product or service made on this site is void where prohibited.
Section 5 - Skincare Disclaimer
Cindra Lab products are cosmetic products intended for external use only.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual results may vary depending on skin type, routine, lifestyle, environment, and personal sensitivity.
If you have sensitive skin, allergies, or a known skin condition, we recommend performing a patch test before first use. If irritation occurs, discontinue use and consult a qualified professional if needed.
Section 6 - Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store.
You agree to promptly update your account and payment information, including email address, billing address, shipping address, and payment details, so we can complete your transaction and contact you when needed.
We reserve the right to refuse or cancel any order you place with us. We may limit or cancel quantities purchased per person, per household, per account, or per order.
If we make a change to or cancel an order, we may attempt to notify you using the email address or phone number provided at checkout.
Section 7 - Shipping and Delivery
Shipping times shown on our website are estimates only and are not guaranteed.
Delivery may be affected by customs clearance, holidays, carrier delays, weather conditions, incorrect address information, or other circumstances beyond our control.
Please review our Shipping Policy for more information.
Section 8 - Returns and Refunds
Returns, refunds, replacements, and exchanges are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy before making a purchase.
Section 9 - Third-Party Tools and Links
We may provide access to third-party tools, platforms, or links that we do not monitor or control.
Third-party links may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party websites.
Your use of third-party websites or services is at your own risk.
Section 10 - User Comments and Feedback
If you submit reviews, comments, feedback, suggestions, images, or other content to us, you agree that we may use, edit, publish, translate, distribute, or display such content in any medium, unless prohibited by law.
You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, or personal rights.
You must not submit unlawful, abusive, defamatory, misleading, obscene, or harmful content.
We reserve the right to remove any content that we determine to be inappropriate, unlawful, or in violation of these Terms.
Section 11 - Personal Information
Your submission of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
Section 12 - Errors, Inaccuracies, and Omissions
Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after an order has been submitted.
Section 13 - Prohibited Uses
You are prohibited from using the site or its content:
-
For any unlawful purpose
-
To violate any applicable laws or regulations
-
To infringe upon our intellectual property rights or the rights of others
-
To submit false or misleading information
-
To upload or transmit viruses, malware, or harmful code
-
To collect or track the personal information of others
-
To spam, phish, crawl, scrape, or interfere with website security
-
To harass, abuse, defame, discriminate, or harm others
We reserve the right to terminate your use of the Service for violating any prohibited uses.
Section 14 - Disclaimer of Warranties
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.
All products and services are provided “as is” and “as available” unless expressly stated otherwise.
We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations.
Section 15 - Limitation of Liability
To the fullest extent permitted by applicable law, Cindra Lab, our directors, employees, affiliates, partners, suppliers, service providers, and licensors shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of the Service or any product purchased through the Service.
This includes, but is not limited to, loss of profits, loss of revenue, loss of data, replacement costs, or similar damages.
Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 16 - Indemnification
You agree to indemnify, defend, and hold harmless Cindra Lab, our affiliates, partners, employees, contractors, suppliers, and service providers from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.
Section 17 - Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
The remaining provisions shall remain valid and enforceable.
Section 18 - Termination
These Terms are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by discontinuing use of our website.
If we determine that you have failed to comply with any provision of these Terms, we may terminate your access to our Service without notice.
Section 19 - Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Cindra Lab regarding your use of our website and services.
Section 20 - Governing Law
These Terms of Service and any separate agreements whereby we provide services or products to you shall be governed by and interpreted in accordance with applicable laws.
Where permitted by law, any dispute shall first be resolved through good-faith communication between you and Cindra Lab.
Section 21 - Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.
It is your responsibility to check this page periodically for changes.
Your continued use of our website following any changes constitutes acceptance of those changes.
Section 22 - Contact Information
Questions about these Terms of Service should be sent to us at:
Cindra Lab
Guangzhou, China