Refund policy

30-Day Return Policy

We want you to shop with confidence at Cindra Lab.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

Unopened
Unused
In its original packaging
In resalable condition

Proof of purchase or order confirmation is required.

How to Request a Return

To initiate a return, please contact us at:

hello@cindralab.com

Please include:

Order Number
Product Name(s)
Quantity
Reason for Return
Photos of the product (if applicable)

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

For returns due to personal reasons, including but not limited to:

Change of mind
No longer wanted
Ordered by mistake
Incorrect product selected

Customers are responsible for all return shipping costs.

Original shipping costs (if any) are non-refundable.

Because our fulfillment operations are international, return shipping costs may exceed the value of the product. We recommend reviewing your order carefully before purchasing.

Damaged, Defective, or Incorrect Items

If you receive:

A damaged product
A defective product
An incorrect item

Please contact us within 7 days of delivery.

Include clear photos showing:

The product
Packaging
Shipping label

After review, we may offer one of the following remedies:

Replacement product
Store credit
Full refund

No return may be required in certain cases.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Opened skincare products
Used skincare products
Products with broken seals
Gift cards
Promotional or complimentary items

Refunds

Once your return request has been approved and the returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Order Cancellations

Orders may be cancelled free of charge before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

Lost Packages

If tracking shows that your package has been delivered but you have not received it, please contact the carrier first and then contact our support team.

We will do our best to assist with the investigation.

However, Cindra Lab is not responsible for packages that have been confirmed as delivered by the shipping carrier.